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Program: Adult Protective Services

Agency: County of Orange Social Services Agency - Adult Services, Aid Programs, and Public Health Insurance

Resource Number: 8637124
Alternate name: APS

Due to an abundance of caution with COVID-19, the Regional Centers in Anaheim, Cypress, Garden Grove, Laguna Hills, and Santa Ana and the Adult Services Office will be open from 8:00 am-5:00 pm Monday-Friday. All other offices remain closed to the public. Individuals arriving at the Adult Services Office will be met by staff who will ask about the purpose of their visit and will conduct a short screening questionnaire before the individual can enter the lobby. Visitors who are fully vaccinated are not required to wear a mask. Visitors who are unvaccinated are required to wear a mask or cloth facial covering for the duration of their visit. Children 2 years and younger, those who have breathing issues, or those with an underlying medical or mental health issue are exempt from wearing a mask. To avoid long in-person wait times or exposure to illness, individuals can visit the online portal at www.mybenefitscalwin.org or call the Call Center at 800-281-9799.

Provides a 24 hour crisis intervention hotline to report elder and dependent adult abuse or exploitation issues including:
  • Physical or financial abuse
  • Psychological abuse (such as verbal harrassment, threats, or other intimidating behavior)
  • Neglect or self-neglect
  • Abandonment
  • Abduction or isolation
Names of the reporting parties are confidential and will not be revealed to the victim, their family or the alleged abuser. 

Program Phones:
714-704-8000Business Line 2
Receive Adult Protective Services Information or Brochure
714-825-3000Business Line 3
Adult Protective Services Office
800-451-5155Business Line
24 Hour Hotline

Website: ssa.ocgov.com/elder/abuse

Location information
Sites offering this program
+ Office ->
Adult Protective Services Office  
Location: 1505 East Warner Avenue

Santa Ana, CA 92705
(Plan a trip)
Program Hours:
Hotline hours: 24 hours, 7 days a week; Office hours: 8:00 am-5:00 pm Monday-Friday; Emergency response available: 24 hours, 7 days a week
Disabilities Access: Yes

Program Delivery
Eligibility: - Reporters: All ages; For services: must be a resident of Orange County and a victim of abuse either by self or by another that occurred in the community; Must be 65 years and older or an adult 18-64 years, who is dependent and is physically, mentally, or developmentally disabled
Languages: Interpreter Services Available, Spanish, Vietnamese, English
Application Process: Telephone; After the report a social worker will respond immediately in an emergency or within 10 calendar days of the report; Names of reporting parties are confidential and will not be revealed to the victim, their family, or the alleged abuser
Payment methods: No fee
Documents Required: Non-mandated reporters (such as a relative, neighbor, friend to the victim, or observed an elder or dependent adult being abused): only a phone call is necessary and no paperwork is required; Mandated reporters:
SOC 341; Banks: SOC 342
Service Area:
Defined coverage area:
CA-Orange County

Categorized as:
Elder/Dependent Adult Abuse Reporting
Older Adults

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