Long-Term Care Ombudsman Program

Resource Details

Description	The City of Chicago has a dedicated Ombudsman team that represents individuals who live in long-term and residential care facilities (including skilled nursing, assisted living, supportive living, shelter care, and other specialized facilities). If you have concerns about the care or services received by an older adult or an individual with disabilities aged 18-59 who lives in a long-term or residential care setting, you can contact an Ombudsman for assistance.
Agency Status	Active
	Defined coverage areas: Illinois - Cook County - Chicago


	Hours of operation: Mon: 9:00am 5:00pm Tue: 9:00am 5:00pm Wed: 9:00am 5:00pm Thu: 9:00am 5:00pm Fri: 9:00am 5:00pm

Program
Eligibility	Seniors and individuals with disabilities aged 18-59 who are Chicago residents.



Application Process	Call or email DFSS Senior Services ((312) 744-4016 or [email protected]) and request a referral to the City of Chicago Long-Term Care Ombudsman Program.
Documents Required	Application;





Programs at this agency	Virtual Senior Computer & Tech Classes Senior Centers and Senior Services Information and Assistance Call Center Senior Benefits Eligibility Assessment Chore Services Home Delivered Meals Insurance Counseling for Seniors Adult Protective Services Senior Well-Being Checks Golden Diners Program