311 City Services
https://311.chicago.gov

From agency: City of Chicago 311 City Services
Resource Details
Description

City of Chicago 311 City Services offers a platform for connecting Chicago residents with information, non-emergency service requests, and reporting non-emergency issues. The 311 hotline, staffed 24/7, acts as an access point for many of the city's most commonly requested services, including:

  • Street Light Out
  • Garbage Cart Black Maintenance/Replacement
  • Rodent Baiting/Rat Complaint
  • Tree Trim
  • Graffiti Removal
  • Pothole in Street
  • Abandoned Vehicle Complaint
  • Tree Debris
  • Alley Light Out
  • Sanitation Code Violation

The 311 hotline also provides intake for programs offered by city departments, such as:

  • City of Chicago DFSS Senior Well-Being Checks
  • City of Chicago DFSS Mobile Crisis Response Team
Agency Status Active
Defined coverage areas:
Illinois - Cook County - Chicago
 
Hours of operation:
Mon: 24/7
Tue: 24/7
Wed: 24/7
Thu: 24/7
Fri: 24/7
Sat: 24/7
Sun: 24/7
Coverage Area Text Serves:
Program
Languages Offered Translation services available
Program Fees Free
Application Process City of Chicago residents can request a service or report an issue by contacting the 311 hotline or by accessing the online service request portal. Residents may also access the service request portal by downloading the CHI311 Mobile App.


Contact Information
Phone Hot Line 311
Business (312) 744-5000
Sites offering this Program City of Chicago 311 City Services - Main Office

Legal and Financial
Tax Status None or unknown