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Alternate Name
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DPW
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Description
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SEWAGE ONSITE SUPPORT (SOS) CLEANUP PROGRAM: Provides free cleaning, disinfection, and disposal services at no cost to Baltimore City residential customers impacted by sewage damage caused by a capacity-related wet-weather event resulting from heavy or sustained rain. A capacity-related wet weather event occurs when at least ΒΌ inch of precipitation is recorded within a 24-hour period that causes the sewer lines to surcharge or overflow. If there is a light rain for 2-3 hours, moderate rain for 30-60 minutes or heavy rain for 15 minutes, there was likely a wet weather event. Does not provide services for damages caused by sewer basement backups that are not caused by capacity-related wet weather events. Non-wet weather backups include clogs caused by wet wipes, roots, fats, oil, and grease (FOG) or maintenance-related issues.
The residential property owner, tenant or property manager must call 311 or go to www.baltimorecity.gov/311-services to report the damage to DPW as soon as it is discovered. DPW will send an inspector to determine if the backup is due to a capacity related wet weather event. If it is, cleaning services will be offered, and if accepted the cleaning professionals will schedule a time to provide cleaning services. DPW contracts with cleaning professionals to provide SOS Cleanup services.
Services offered are:
Disinfect and Clean: Eliminate dangerous viruses, bacteria, and other microorganisms from affected areas and remove all affected property.
Dispose and Remove: Remove soiled carpet, flooring, furniture, and other affected property.
Deodorize: Use professional-grade odor removal equipment, technologies, and processes to tackle unpleasant aromas.
Dehumidify and Dry: Once hazardous materials and excess water has been removed and safely disposed of, completely dry and dehumidify affected areas.
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Defined coverage areas:
Maryland
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Hours of operation:
Mon: 8:30AM 4:30PM
Tue: 8:30AM 4:30PM
Wed: 8:30AM 4:30PM
Thu: 8:30AM 4:30PM
Fri: 8:30AM 4:30PM
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Eligibility
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Baltimore City residents.
Please note: Eligibility is limited to either the SOS Cleanup Program or the Expedited Reimbursement Program for Sewage Backups, not both.
As a protective measure, residents may wish to contact their insurance provider to determine whether their policy covers sewage backup cleanup.
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Languages Offered
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Language line.
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Program Fees
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None.
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Application Process
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The residential property owner, tenant or property manager must call 3-1-1 or go to www.baltimorecity.gov/311-services to report the damage to DPW as soon as it is discovered.
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Documents Required
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See application.
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Programs at this agency
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Baltimore City Department of Public Works, Water Bill Assistance
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Main
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3-1-1
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Main
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410-396-3500
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Main Email Address
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[email protected]
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Main Contact Name
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Steve Sharkey
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Main Contact Title
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Acting Bureau Head for Water and Wasterwater
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Main Contact Phone
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410-396-3500
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Main Contact Email Address
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[email protected]
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Director or Senior Administrator Name
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Director or Senior Administrator Title
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Director or Senior Administrator Phone
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Director or Senior Administrator Email Address
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Sites offering this Program
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200 Holliday Street
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