Program: Leak Relief Pilot Program

Agency: City of Chicago Department of Finance

Resource Number: 95681808
Description

City of Chicago Department of Finance's Water Leak Relief Pilot (LRP) Program is a new pilot program that seeks to provide debt relief to eligible customers who experience water leaks that cause unexpected increases in their bills. The LRP is a 2-year pilot program that will run from January 1, 2025, through December 31, 2026. This program is available for eligible properties with eligible leaks retroactive back to January 1, 2023, and is available one time per utility billing account.

Program Phones:
(312) 744-2204		Business Line

Website: www.chicago.gov/city/en/sites/leak-relief-program/home.html

Location information

Sites offering this program

+ City of Chicago Department of Finance - Main Office ->

City of Chicago Department of Finance - Main Office

Location:

121 North LaSalle Street, 7th Floor
Chicago, IL 60602 (Map)

Site Phones:
(312) 744-2204		Business Line

Hours of operation

Site Hours:
Open: Closed:	Mon 8:00am 5:00pm	Tue 8:00am 5:00pm	Wed 8:00am 5:00pm	Thu 8:00am 5:00pm	Fri 8:00am 5:00pm

Disabilities Access:

Wheelchair accessible

Service Area:

Program Delivery

Eligibility:	- The program is open to all customers, regardless of income level - The customer applying for relief must own the property - The property must be: a residential single-family, 2-unit, or 3-unit building OR a commercial property with a water service line 1” in size or smaller - The property must have an eligible leak confirmed by the Department of Water Management.

Languages:	English
Application Process:	Visit the website to apply online.
Payment methods:

Documents Required:	Application

Service Area:

Defined coverage area:
IL	-Cook County	-Chicago

Categorized as:

General Housing Expense Assistance

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Agency Background

Programs at City of Chicago Department of Finance

Clear Path Relief Program
Senior Citizen Sewer Service Charge Exemption & Rebate
Utility Billing Relief

Tax Status:

None or unknown

Legal Status:

Government - City

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