The Bureau of Automotive Repair (BAR) mediates and investigates complaints related to automotive repair transactions between auto shops and consumers. If you have concerns about a shop’s work or service and cannot resolve those issues with the shop's management, filing a complaint is encouraged.

BAR has jurisdiction to mediate and investigate complaints involving:

• Auto repairs and services
• Smog Check inspections
• Tire repairs or installation
• Repairs performed by a tow company or storage lot
• Extended warranty or service contract disputes involving automotive repairs performed by a new or used car dealership
• Unlicensed and fraudulent activity

Web pages

• Home - https://www.bar.ca.gov/complaint