Kaiser Permanente (KP) covers non-emergency medical transportation (NEMT) inside the Kaiser Permanente service area, when you cannot get to your medical appointment by car, bus, train, or taxi, due to your medical or physical condition. Non-medical transportation (NMT) may also be covered, depending on your plan.

The Kaiser Permanente (KP) Greater Sacramento service area includes Sacramento County and Placer County which are served by the Roseville, Sacramento, and South Sacramento medical centers.

Kaiser Permanente Transportation Services

​For comprehensive information, KP members should call the Member Service Contact Center number listed on their health insurance card to learn their benefit eligibility for transportation.

• Non-emergency medical transportation - Call 833-226-6760. Medi-Cal assigned recipients who have assigned their plans to KP are eligible to receive covered Non-Emergency Medical Transportation (NEMT).
• Non-medical transportation - Call 844-299-6230. Medi-Cal assigned recipients who have assigned their plans to KP are eligible to receive covered curb-to-curb Non-Medical Transportation (NMT).

Web pages

• Home - https://healthy.kaiserpermanente.org/northern-california/front-door
• Kaiser Permanente Transportation Services - https://homecare-scal.kaiserpermanente.org/transportation-services/
• California Department of Healthcare Services definitions of NEMT & NMT - https://www.dhcs.ca.gov/services/medi-cal/Pages/Transportation.aspx#:~:text=Nonemergency%20medical%20transportation%20(NEMT)%20is,to%20get%20to%20their%20appointment.