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Program: Customer Service - Sacramento Municipal Utility District

Agency: Sacramento Municipal Utility District


Resource Number: 4094060
Alternate name: SMUD

Description

Provides help with questions related to utility service.



Pay locations available throughout Sacramento County.

Call 8-1-1 Before you Dig - "Call Before You Dig" helps protect you from unintentionally hitting underground utility lines while working on digging projects.

If stormy weather knocks down a power line call 1-888-456-7683 or 911 immediately.




Program Phones:
888-742-7683
Customer Service
866-651-4420
Spanish Customer Service
888-456-7683
Street Light Outages / Power Lines Down
916-732-6630TTY
916-732-5596TTY - After Hours
916-732-5207Fax

Website: www.smud.org
Email: [email protected]

Location information
Sites offering this program
+ Customer Service Center ->
Customer Service Center  
Location: 6301 S Street
Sacramento 95817
Program Hours:
Customer Service Lobby: Monday through Friday, 8 am - 6 pm;
Customer Support Phone and Email: Monday through Friday, 7 am - 7 pm;
Live Chat & Email: Monday through Friday, 7 am - 7 pm
Description: Nearest cross street: 65th Street.
Bus Service: Nearest bus stop: S Street at 65th Street (WB & EB), Bus C.
Public Transportation Light Rail. Gold Line. University/65th Street Station (WB).
Disabilities Access: Fully accessible to individuals using mobility aids. Designated, accessible parking spaces. Lobby at SMUD can assist customers with disability where they can sit down instead of standing up while being helped by a representative.
Mailing Address: PO Box 15830, Sacramento, CA 95852
Service Area:

Program Delivery
Eligibility: SMUD customers with service-related questions.
Languages: Telephone interpreting services are available in 140 languages, Spanish, English
Application Process: Customer Support: Telephone, Live chat and email;
Bill Payment: Walk-in to lobby, telephone, online, authorized pay station, or mail.
Payment methods:
Program Fees: No fee.
Documents Required: Valid Federal or State ID in the Lobby.
Service Area:
Defined coverage area:
CA-Sacramento County



 





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