Provides advocacy services for residents in long-term care facilities in five counties. Receives, investigates, and resolves complaints. Types of facilities include:

• Skilled Nursing Facilities
• Transitional Care Units
• Intermediate Care Facilities
• Residential Care Facilities (Assisted Living Facilities)
• Adult Residential Care Facilities
• Unlicensed facilities.

Common problems likely to surface in facilities include:

• Loneliness, the need for someone to talk with
• Boredom: not enough social or personal activities.
• Problem with roommate(s)
• Lack of privacy
• Poor food service or quality
• Inability to get services, care
• Inability to live independently and a desire to leave the facility
• Misuse of personal funds and personal possessions
• Limited opportunities to go outside the facility for community activities
• Abuse: Physical, financial, verbal, or mental.